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FAQs

Super Absorbent Mat Questions

Please follow the 3 steps below:

1. Vacuum the mat to get rid the excess lint

2. Wash it using your machine in an easy/delicate cycle with cold water.

3.Then, hang it dry within 24 hours for optimum results!

For US addresses, your order is shipped from our Illinois warehouse and will arrive in 2-4 days.

For international, normal delivery takes 15-20 days. However, there are delays for international deliveries due to the pandemic.

Our recommendation is to throw it in the wash on easy/delicate with a little bit of laundry detergent. Afterwards, air / hang dry it for 24 hours. You can tumble dry in the an automatic dryer if necessary.

Yes, the purpose of washing the mat before using it helps fluff up, because during shipping it becomes very compressed. In order to have an absorbent effect it needs to be fluffed.

Yes, you can. However, you need to be careful. Just put it on delicate and proceed with caution. Low agitation / delicate mode will work with the Mats. Make sure to monitor its cycle and you don't have to spin it for a long time because it might wrapped around during the spinning cycle and ruins it.

Yes, latex is used in the production of the backing. We would recommend not using our mat if you are allergic to it.

You can go ahead and tumble dry the mat. However, make sure you do not use any heat settings on your dryer, as it will ruin the quality of the mat. We recommend to hang it dry for 24 hours for optimum results.

Yes, the shedding is completely normal in the beginning but will eventually subsid every soon. If there is no visible damage on the mats, they should be fine and you don't have to worry.

Make sure you follow the 3 preparation steps provided above.

Make sure to clean the mat before using to avoid sliding (see 3 steps above). Please use it often, the more you use it the more it suction on the floor.

Other Questions

For US addresses, your order is shipped from our Chicago, Illinois warehouse and will arrive in 2-4 days.

For international, normal delivery takes 15-20 days. However, there are delays for international deliveries due to the pandemic.

American Doormats Ltd

250 East 5th Street
15th floor
Cincinnati, OH, US 45202

You reach out to us by email at support@americandoormats.com or by calling us at (888) 226-5304. Office hours are 9am to 5pm EST Mon-Fri and we will respond within 24 hours.